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Home My WebLink About21.03.10 - Minutes, Hag Regional AirportHAGERSTOWN REGIONAL AIRPORT ADVISORY COMMISSION Minutes of the Open Meeting March 10, 2021 The Hagerstown Regional Airport Advisory Commission held a meeting on Wednesday, March 10, 2020 at 10:00 a.m, at the Hagerstown Regional Airport, Terminal Conference Room, 18434 Showalter Road, Hagerstown, Maryland. Commission members present were: Norm Morin, Jr., Chair, Jack Miller, Sam Cool, Rob Ferree, George Stone and Ex -Officio County Commissioner Randall Wagner. Airport staff members present were, Garrison Plessinger, Airport Director, Gene Bolanowski, Operations Manager, Peggy Siler, Airline Station Leader, and Richard Lesh, Administrative Assistant. CALL TO ORDER Chairman Norm Morin called the meeting to order at 10:00 a.m. CLOSED SESSION No topics to discuss in Closed Session. APPROVAL OF MINUTES Motion made by Mr. Cool, seconded by Mr. Ferree to approve the minutes of the February 11, 2021 meeting. The motion passed unanimously. Special Note: Due to County policies the meeting was not open to the public. UNFINISHED BUSINESS Mr. Plessinger reported: • Other than a few minor touch-ups the Terminal expansion project is complete. The administrative office staff is moved into the newly renovated offices in the terminal. • The Ribbon cutting event is pushed back so that all the people involved in the project and VIPs could attend. It was suggested to give the media a private tour of the Terminal Expansion. • There is no update for the Runway 9/27 mill and overlay Project. Still waiting to finish grooving and painting the last 400 feet. • Still waiting for final appraisals for the Land Acquisition of comer of the New Heights Industrial Park (the old Fairchild facility) in order to fix the runway visibility zone issue on runway 2/20. Hagerstown Regional Airport Advisory Commission Meeting Minutes of March 10, 2020 Page 2 of 4 • The H21 Stairs Project (Royal Aircraft Facility) will be starting soon. • The Board of County Commissioners approved the final quote from Skyline so they can begin work on the Visual Perimeter Monitoring System. • The new Radios for Maintenance, ARFF, Operations, and Airline Services were received. • The Baggage Belt Loader should be delivered very soon. • The Foam tester should also be delivered soon. • The Airport is expecting delivery soon for the two compact tractors for dual purpose of baggage tugs and grounds maintenance (mowing/snow removal). • The Airport has received the livescan fingerprint machine. It is fully operational. • Mr. Plessinger has contacted the County Legal Department and is awaiting their assessment about the Snowblower constantly breaking down. NEW BUSINESS Mr. Plessinger reported the following: On February 12, 2021 we received notification about a new grant: Under the Coronavirus Response and Relief Supplemental Appropriation Act(CRRSAA) is the Airport Coronavirus Response Grant Program(ACRGP). This new grant is similar to the CARES Act in that the Airport will receive reimbursement for Airport wages. Potomac Edison proposed installing 2 Electric Vehicle(EV) charging stations in the Airport parking lot. The EV charging stations will be installed by Potomac Edison at their expense. The members agreed it sounds like a good idea. AIRPORT DIRECTOR'S UPDATE After questions from members on whether he decided on a final day Mr. Plessinger reiterated he was willing to stay until the next Airport Director was hued. AIRLINE REPORT Ms. Siler reported: A total of 3557 passengers and 1254 bags on Allegiant so far this year. The Allegiant schedule is out to mid-November. Looking forward the passenger loads are increasing. Plane care has a new General Manager. Ms. Siler contacted her to make sure all Allegiant procedures are still in place. Hagerstown Regional Alport Advisory Commission Meeting Minutes of March 10, 2020 Page 3 of 4 The Snack Bar needs a Network cable run from the IT room to the Snack Bar for the POS System. Training for the POS system will be forthcoming. Ms. Siler contacted the Health department who referred her to the Evniromental Department that did required the Airport to purchase a license. Also Ms. Siler filled out a questionnaire with the Food and Drug Administration department. Ms. Siler passed out a HANDOUT: Allegiant has new website showing the results from customer surveys. Allegiant sets goals for each station and the results show Hagerstown Regional Airport is at or exceeding all the goals Allegiant has set except for TSA. Ms. Siler stated in comparison with the other stations, Hagerstown is doing better than most. Allegiant is happy with the Hagerstown Station. OPERATIONS REPORT Mr. Bolanowski reported: • Livescan machine is working well. • New Airport Radios were delivered. There is still some minor programming and training needed. • FAA inspection is scheduled for April 12 -13th timeframe. It will be a hybrid inspection computer records check and an in-person field check. • AAAE Northeast Conference is having a weekly virtual conference that keeps the Airport Management up to date on best practices from other Airports. • Yearly Airport/Security Training is moving forward with virtual and smaller in-person classes due to covid restrictions • The Airport Wildlife review plan meeting will be held on March 1711 it will be offered both virtual and in-person. • There are 3 empty T -Hangars and communication is ongoing to people on the waiting list. COUNTY COMMISSIONERS UPDATE Mr. Wagner reported: Washington County is in a hiring mode to replace the positions that have been vacant for Lip to a year. • The County is still dealing with the challenges with COVID-19, but are working on a plan to get people back to work. BUSINESS DEVELOPMENT REPORT No business Development Report Hagerstown Regional Airport Advisory Commission Meeting Minutes of March 10, 2020 Page 4 of 4 MEMBERS COMMENTS No member comments ADJOURNMENT Mr. Stone made a motion, seconded by Mr. Ferree to adjourn the meeting at 3:57p.m. The motion passed unanimously. Respectfully submitted, o ;anMorin, , Ch it Time Period Station Benchmark Last Year HGR All Bases Surveys Submitted Last Year I Benchmark: All Bases i Rank Station 1 HGR C Lowwmplesbe00 Net Promoter Score (NPS) Last Year: Main Score Froresslonansm or —mmumcatwn rrom Agents mace me Sample Size [ agents agents feelvalued Check-in Gate/Boarding Baggage Claim to Claim 846 72 73 70 039 843 846 74.9 +ts.z –100 100 0 All Bases: 59.8 NPS is a reflection of our customers' entire experience across their journey with us, Agent Interaction Last Year. Agent Interaction Sub Composite i 87.4 +23.9 0 100 0 All Bases: 63.5 Score= 33.33% of (Professionalism of Agents/Communication from Agents/Agents made me feel valued) Professionalism of Agents Last Year: Professionalism of agents i 08!. 0 100 0 All Bases: 67.2 Communication From Agents Last Year. Communication from agents Stations Composite Score (SCS) Last Year. Stations Composite Score I 87.1 +ls.a 0 100 0 All Bases: 71.3 Composite Score =50% of Agent Interaction Sub Composite score +50% of Process Sub Composite score. This is _ based on your station's related survey scores. Process Last Year, Process Sub Composite 86.9 +7.7 r 0 100 0 All Bases: 79.1 Score =33.33%of (Check-In/Boarding/Baggage Claim) C+25 .7.2 0 100 0 All Bases: 62.5 Agents made me feel valued Last Year. Agents made me feel valued i 85.7 +24.9 0 100 0 All Bases: 60.9 TlmePariod Station Benchmark Last Year HGR All Bases Check -In Boarding Baggage Claim Last Year: Check -In Last Year. Gate/Boarding Last Year Bag Cialm/Retdeval (88.9 10 (86.1 850.5 !7.2 !7.6 !8.4 0 100 0 100 0 100 0 All Bases: 81.7 9 All Bases: 78.5 I 0 All Bases: 77.2 Stations by Scores Last Year Age.( Agents Interaction Stations Professionalism Communication made me Sub Bag Process Sub Composite Aetions ton samplesize ofagents Z fromagents I; feelvalued Composite Check-in Gate/Boarding Carousel Composite Score ;TIPOSHQ — --- -_ - Score Rank --- ---- $46 88.9 87.7 85.7 87.4 Sag 86:1 85.5 86.9 87.1 'SOLO MOO -70 a Lowsamplesinoo Time Period: Last Year I Reporting Date: Responseciate jII Stations Composite Score t All Bases 87.l7owrak , %ca.10m TSA Rating Last Year TSA/Airport Security 618 73.7 141 ,,iii 73.7 0 79 0 100 9 All Bases: 761 Time Period Station Benchmark Last3Monthsto Date HGR All Bases Surveys Submitted tast3 Nonths to Date l BanchmarICAll Bases Professionalism of Communication from Agentsmademe Rank Station Sampleslze agents agents feelvalued z Check -In Gate/Boarding Baggage Claim _�eClaim I HGR 204 to 17 16 203 203 204 I O t.owsaaPlemesto Net Promoter Score (NPS) Last 3 Months to Date: Main Score i -IGO c 100 i0 All Bases. 62.7 NPS is a reflection of our customers' entire experience across theiriourney with us. I —T -----TI Stations Composite Score (SCS) Last 3 Months to DatC Stations Composita Score 079.3 v +7.4 0 100 0 All Bases: 71.8 Composite Score= 50%of Agent Interaction Sub Composite score +50%of Process Sub Composite score. This is based on your station's related survey scores. Sub -Composite Scores I ---------' ------------- --------------- Agent Interaction Last 3 Months to Date: Agent Interaction Sub Composite 72.2 I +8.7 0 100 O All Bases: 63.6 Score33.33% of (Professionalism of Agents/Communication from Agents/Agents made me feel valued) Agent Interaction --'--� � Process-----. ..-;-------- — ----•--- -- Last3 Months to Date: Process Sub Composite 1 I { 86.3 +6.2 , ; 'I 0 100 0 All Bases: 80.1 Score=33.331of(Check-In/Boarding/Baggage Claim) Professionalism of Agents — Communication From Agents Last 3 Months to Dale: Professbnagsm of agents Last Months to Date: Communlcatian from agents I� I I 77.8 76..5 y +138 0 100 0 100 0 All Bases: 67.2 0 All Bases: 62.7 Process I Check -In Last Months to Data. rJheck-In 86.7 h t4.3 0:1100 0 Bases: 82A Boarding Last 3 Months to Date: Gate/Boarding 87.2 t71 0y100 0 Bases: 80.0 Agents made me feel valued Last 3 Months to Date: Agents made me feel valued `l 62.5 +1.5 0 10o 0 All Bases: 61.0 Baggage Claim f I Lasl3 Months to Data. Bag Clavn/Retdeval 0.. 0 100 0 All Bases:77.9 Stations by Scores Last 3 Months to Date Agent Agents p Intaraction Stations StIti.ns Professionalism Communication made me Sub Bag Processsuls Composite mposite C Sample size ofagents, fromagents [on a feelwlu.d Composite Check-in Gate/Boarding carousel Composite score Score Panic 2 04 77.8 76S 6:1.5 - 72.2 863 87.2 8510 663 79.3 <510 so— -711 Time Period Last3 Months toDate I Reporting Date. Responseclate Stations Composite Score All Bases •--------------- • 79 3,..� 71.8-- TSA Rating Last Months to DatecTSA/AirportSecurity 145 —54 @20 100 0 All Bases: 76.5